Refund policy

RETURNS & REFUNDS

Return & Refund Policy (Effective as of 12/11/2023)

Thank you for choosing WhatSupp-Now LLC. We strive to provide you with the best products and customer experience.

Returns for Unopened Items

For products purchased directly from WhatSupp-Now LLC, we offer a hassle-free return policy for UNOPENED items. You may return such items for any reason within 30 days from the date of product arrival. Please note that a restocking fee, not exceeding 20% of the purchase price, may apply.

Special Orders:

Orders containing 10 or more items (Bulk Orders) are considered Special Orders. Special orders may take between 3-5 days to process and will not be eligible for return unless pre-approved in writing, as we keep our inventory low to ensure the freshness of lots.

Cancellations:

Orders cannot be canceled once they have been processed. Orders placed before 3 pm PST may be processed on the same day. All orders placed Monday-Friday are typically processed within 24 hours. Orders placed on the weekend are typically processed first thing Monday morning. Once your order has been processed, it is no longer eligible for cancellation, and a restocking fee, not exceeding 20% of the purchase price, may apply.

Refund Process

Upon receiving and processing your returned product at our shipping facility, refunds will be issued. Typically, refunds are processed by the end of the month. Please be aware that we are unable to refund the original shipping costs, and you will be responsible for the return shipping expenses. Refunds will only cover the unopened items returned to us, less the original shipping cost, and the 20% restocking fee unless waived in writing.

Sales Tax Refunds

Any sales tax paid on your purchase will be refunded in full.

Requesting a Refund

To initiate the refund process, kindly follow these steps:

Obtain a refund authorization number (RA#) by contacting us at EMAIL TBD with your return request. Please include the following information in your email:

   •Your order number

   •A list of the items you intend to return to include the lot # on the bottle

   •A brief note explaining the reason for your return (your feedback is valuable to         us)

Once our team reviews your request and confirms that your return request meets the requirements of our return policy, you will receive an RA# and the shipping address where you can send your return.

Customer Support

Our dedicated support team is available to assist you from Monday to Friday, between 8:00 AM and 4:30 PM Pacific Standard Time.

Contact Information

Telephone: (800) 626-5143

Corporate Address:  WhatSupp-Now, LLC 14 Enzyme Lane Kettle Falls, WA 99141

Thank you for your trust in WhatSupp-Now. We appreciate your business and look forward to serving you with excellence.